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What You Agree To When You Use lonagui

Opening an account with us means you accept these terms, which govern everything from how your PayPal or Venmo deposits are handled to how withdrawals are processed and what happens if your account needs to be reviewed.

State-law eligibility appliesPayPal, Venmo, Play+ coveredAccount holder agreementWithdrawal verification requiredSubject to change with notice
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lonagui What You Agree To When You Use lonagui
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms isn't clear, or if you believe something in your account doesn't match what the terms describe, reach out before assuming. Our support team can walk you through how a specific rule applies to your account, your payment method, or your withdrawal request. Contact us through one of the three channels below.

Live Chat The fastest way to ask a terms question. Open the chat window from any page while logged in and a support agent will pull up your account details and address the clause directly.
Email Support For detailed written questions — such as disputing a term's application to your Venmo withdrawal — email us and we'll respond with a written explanation you can keep for reference.
Account Help Center The help center inside your account dashboard contains annotated summaries of the most-asked terms, including Deposit references, Play+ prepaid conditions, and account closure steps.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We take the way your information is handled seriously, and these terms reflect that. Your account data — including payment records tied to PayPal, Venmo, or Play+ — is stored under encryption and is not shared with third parties outside of what state-regulated compliance requires. If you want to know what we hold, request changes, or close your account entirely, you can do that through the account settings page or by contacting support directly.

Data Retention We keep transaction records and account activity logs as required by applicable state regulations. You can request a summary of your data at any time through the account settings page.
Cookie Policy Our site uses session and analytics cookies to keep your account session secure and to understand how the lobby is used. You can manage cookie preferences from the footer of any page.
Account Security We use two-factor authentication at login and a one-time PIN step when a new withdrawal method — like a new PayPal address — is added to your account for the first time.
Requesting Changes To update personal details, correct a name on file, or request account closure, submit a written request through live chat or email. We process these in line with state-applicable timelines.

Common Questions About These Terms

These are the terms questions we hear most often. If yours isn't here, live chat or email gets you a direct answer tied to your specific account situation — not a generic response.

Yes, we update these terms when needed. We post the revised version on this page and send a notice to your registered email. Continuing to use your account after that counts as acceptance.

If your state is not among the eligible states, account access is restricted. This is a state-law requirement, not a discretionary decision. Contact support if you believe your state status has been applied incorrectly.

We can suspend or close accounts that breach these terms, including cases involving fraudulent payment activity or failed identity verification. We'll notify you by email if an action is taken on your account.

Deposits via PayPal, Venmo, or Play+ are subject to the payment terms in section three of this agreement. Those terms cover processing, reversal conditions, and what happens if a payment clears our system and later gets disputed.

Your data belongs to you. We retain transaction records and identity verification files only as long as state regulations require. You can request a copy or ask for deletion through account settings or by emailing support.

Start with live chat — bring your account ID and the specific transaction or decision you're questioning. If that doesn't resolve it, email us for a formal written review. We document every step.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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